Alma Spa’s services are intended exclusively for persons over 18 years of age. The Spa environment is specially designed to offer our guests an oasis of relaxation and detachment from everyday life. Please respect other guests right to privacy and quiet by not using mobile phones inside the Spa, except for changing rooms or relaxation areas, and only for messaging or internet browsing, activated on silent mode before entering the Spa. Smoking is prohibited inside the Spa except in the specially designed outdoor area.
Alma Spa is open from 09:00 – 21:00 all year round. Last access to Alma Spa facilities will be at least one hour before closing time. Last appointment will be made at least one and a quarter hours before closing time. Opening and closing times of the wellness center must be observed. For good flow management, please be ready to leave at least 15 minutes before the center’s official closing time.
Please leave all jewelry and clothing in your room, keeping your underwear and robe in your room. For external guests, access is available through the Alma Health Center, where you will be given a disposable robe and slippers at the reception. You will be able to use the special locker room dedicated to our guests. For spa services, the therapist will provide you with disposable underwear.
If your treatment also involves water therapy, you will need to wear a bathing suit. In the case of a facial treatment, for best results, it is recommended that gentlemen shave a few hours before. For body peels, it is recommended not to shave 12 hours before the procedure. It is recommended that you do not talk during the therapy and let yourself go on a dreamy, relaxing and restful journey.
Nudity is not allowed in Alma Spa. For the comfort of all our guests, please use the towel around your body in the wet area. It is not recommended to use the saunas or other spa facilities under the influence of alcoholic beverages. Showering before and after is recommended for both hot tub and sauna sessions. Use the sauna sparingly, in sessions of about 15 min. alternating with cold showers.
It is advisable to book in advance so that you can choose your preferred time slot. All therapies are scheduled according to availability. Your name, personal number and contact details (mobile number and email) are required to guarantee your reservation. If you are unable to make your appointment, please notify us of any changes or cancellations at least 24 hours prior to your therapy start time.
We suggest that you arrive at the Spa at least 15 minutes prior to your first appointment and 10 minutes for subsequent appointments, as you will be required to complete a health form prior to your first treatment. Late arrivals will not receive an extension of the scheduled procedures and will be charged the full treatment fee.
Out of respect for other guests, cancellations or reschedules may be made a minimum of 24 hours prior to the originally scheduled time to avoid paying a 50% penalty of the service fee. Cancellations made less than 4 hours before the originally scheduled time will incur a penalty of 100% of the total price. Appointments can only be changed subject to availability. We recommend that you follow the treatment according to the agreed schedule as it may overlap with the schedule of other guests, in which case we will not be able to respond positively to your request. If you have a pre-paid service and do not show up for your appointment twice, we reserve the right not to honor that service.
Please inform the therapists at your disposal of any health problems, allergies, accidents you may have suffered that could affect your treatment or use of the facilities offered in the SPA. On arrival you will be asked to fill in a questionnaire on your health condition under your own responsibility. Alma Spa assumes no responsibility in the event of an accident caused by a medical condition not declared in the health questionnaire.
All the services you will benefit from, can be paid both at the Alma Spa Reception and at the end of your stay at the Hotel Reception (Room Charge). In order to benefit from the Room Charge payment method, you will need to fill in a form at the Spa reception with your room number and signature.
Our management is not responsible for the loss of your items or money in the massage rooms or public areas. Please do not bring any valuable items or large amounts of money with you.
The Alma Spa Boutique is next to the reception, where you will find spa products and items. There are no returns or refunds on retail purchases.
