Terms and conditions of use of the site
This site is owned and operated by ELDOMIR TOUR SRL – Alma Health & Spa Retreat, based in Lacu Sărat Resort, Jud. Brăila, 5A, Aleea Centrala, and is provided to you for informational purposes. By accessing or using this site, you agree to these Terms of Use and the Privacy Policy. If you do not agree to these Terms of Use and our Privacy Policy, you must not use this Site.
1. Content Ownership
By accessing and using the site, you accept, without limitations or qualifications, these conditions and acknowledge that any other agreements between you and ELDOMIR TOUR SRL – Alma Health & Spa Retreat are superseded by the provisions of these Terms of Use. If you do not agree or do not accept, without limitation or qualification, the Terms of Use of this website, please leave this website. The materials contained in this website are protected by applicable copyright and trademark laws.
The website and everything it contains, including without limitation all texts and images (Content) that are owned and copyrighted by ELDOMIR TOUR SRL – Alma Health & Spa Retreat or others with all rights reserved unless otherwise specified. Any Content consisting of a trademark, logo, or service mark represents the registered and unregistered trademark of ELDOMIR TOUR SRL – Alma Health & Spa Retreat or others.
2. Rights of use
Permission is granted to temporarily download one copy of the materials (information) on the ELDOMIR TOUR SRL – Alma Health & Spa Retreat website for personal, non-commercial transitory viewing only. Attendance grants a license, and no transfer of title, and under this license you may not:
– modify or copy the materials,
– use the materials for any commercial purpose or for any public display (commercial or non-
commercial);
– remove any copyright or other proprietary names of the materials;
– transfer the materials to another person or "mirror" the materials on any other server.
You may not use the Site to display or transmit any material that is threatening, false, misleading, abusive, harassing, licentious, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic or profane, or otherwise of material that may constitute or encourage conduct that could give rise to a crime, or could lead to civil liability, or would otherwise violate the law.
ELDOMIR TOUR SRL – Alma Health &Spa Retreat will cooperate with any law enforcement authorities and will comply with any court order requiring or ordering ELDOMIR TOUR SRL – Alma Health & Spa Retreat to disclose the identity of any person who would display or transmit any such information or material on or through the Site.
This license will be automatically revoked if you violate any of these restrictions, and your membership may be terminated by ELDOMIR TOUR SRL – Alma Health & Spa Retreat at any time. Upon completion of viewing such materials or upon termination of this license, you must destroy all downloaded materials in your possession, whether in electronic or hard copy format.
3. Disclaimer
All content on this site is subject to change and is provided to you “as is”. ELDOMIR TOUR SRL – Alma Health & Spa Retreat makes no warranty, express or implied, and hereby disclaims and cancels all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement. intellectual property or other rights violations.
Furthermore, ELDOMIR TOUR SRL – Alma Health & Spa Retreat does not warrant or make any representations regarding the accuracy, likely results, or effectiveness of the use of the materials on its website or in relation to any other materials or on any linked site. this site. Use of this site is entirely at your own risk. ELDOMIR TOUR SRL – Alma Health & Spa Retreat, officials, directors, agents or any other party involved in the design, production or offering of the site are not liable for direct or indirect damages of any nature, resulting from or in connection with use of this site or its content. ELDOMIR TOUR SRL – Alma Health & Spa Retreat assumes no responsibility and will not be liable for any damage or viruses that may infect your computer or other property as a result of accessing or using this site, or downloading any material, information, text, video images or audio from this site.
4. Limitations
In no event shall ELDOMIR TOUR SRL – Alma Health & Spa Retreat or its suppliers be liable for damages (including, without limitation, damages for loss of data or profit, or due to business interruption), resulting from the use or inability to use the materials on the website, even if ELDOMIR TOUR SRL – Alma Health & Spa Retreat or an authorized representative of ELDOMIR TOUR SRL – Alma Health & Spa Retreat have been notified verbally or in writing about the possibility of such damages. Because some jurisdictions do not allow limitations of implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and errata
The materials appearing on the site could include technical, typographical, or photographic errors. ELDOMIR TOUR SRL – Alma Health & Spa Retreat does not warrant that any of the materials on its website are correct, complete or up to date. ELDOMIR TOUR SRL – Alma Health & Spa Retreat may make changes to the materials contained on its website at any time without notice. ELDOMIR TOUR SRL – Alma Health & Spa Retreat does not undertake to update the materials.
6. Links
The site may contain links to other sites owned or operated by parties other than ELDOMIR TOUR SRL – Alma Health & Spa Retreat. Such links are provided for your use only if you wish. ELDOMIR TOUR SRL – Alma Health & Spa Retreat does not control and is not responsible for the content and conditions of confidentiality or security and the functionality of these sites. ELDOMIR TOUR SRL – Alma Health & Spa Retreat has not reviewed all the sites linked to its Internet site and is not responsible for the contents of such sites. The inclusion of any link does not imply endorsement by ELDOMIR TOUR SRL- Alma Health &Spa Retreat of the site. Use of any such linked site is at the user’s own risk.
7. Modification of the terms of use of the website
ELDOMIR TOUR SRL – Alma Health & Spa Retreat may revise these terms of use of its website at any time without notice. By using this site, you agree to be bound by the then current version of the Terms and Conditions of Use. Any claims related to the ELDOMIR TOUR SRL – Alma Health & Spa Retreat website will be governed by the laws of the Romanian state, regardless of its conflict of laws’ provisions.
The website uses cookies. More information about cookies can be found in the Cookie Policy
ELDOMIR TOUR SRL – Alma Health & Spa Retreat offers customers several payment methods: cash, bank transfer, POS and payment link (PUSH payments).
1. Bank transfer with payment order
For payments by bank transfer by payment order or cash deposit in the account, you need the following data:
Company name: ELDOMIR TOUR SRL
Unique registration code: RO12101203
No. Trade Register: J09/219/1999
IBAN account: RO72RNCB0048025911100005, opened at BCR Brăila Bank
2. Directly at the hotel, with cash or bank card
Considering the provisions of Romanian legislation, payments of more than 5000 RON/day (legal entities) or 10000 RON/day (individuals) cannot be made with cash, but only with his card with payment order.
3. Online card payment via payment link
Online payment can be made with your personal or company card, in complete security. Cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have a CVV2/CVC2 code). For card payment, the transaction will appear on the account statement with the name HOTEL ALMA HEALTH SPA- ELDOMIR TOUR SRL. No commission is charged for bank card payments.
These Terms and Conditions will be interpreted and governed by the provisions of Romanian law. Any litigation having as its object a dispute resulting from or related to these Terms and Conditions or the use of the Website is to be settled by the competent courts in Romania. By using the Website, you expressly agree to the following provisions of these Terms and Conditions of Use, as follows: Ownership of Content, Rights of Use, Disclaimer, Limitations, Revisions and Errata, Links, Modification of Terms of Use of the site, Processing of personal data, Cookie policy, Payment methods, Applicable law. Disputes Dispute resolution through the European ODR platform.
If you have a dispute about products or services you have purchased online, you can use the EU online dispute resolution website or (https://ec.europa.eu/consumers/odr/main/index.cfm eventmain.home2.show&lngRO). This site is free and available in all official EU languages. If you file a claim through the online dispute resolution site, you and the merchant will need to agree on an alternative dispute resolution entity to handle the case. Each entity has its own rules and procedures, and some may also charge fees. You can get support and information from the national contact point at any stage of the procedure.
RESERVATIONS
To make a reservation, access the Book now button on the website, call the phone number +40 339 800 801 or contact us at the email address reservations@almaretreat.ro.
Rates
The rates we can offer you differ depending on the type of room you opt for, availability, day of the week and season.
CANCELLATION CONDITIONS
Cancellation or modification of a reservation will be allowed depending on the tariff plan chosen and subject to availability. The customer can cancel the reservation free of charge more than 5 days before arrival. If cancelling less than 5 days before arrival, the customer will be charged the rate of the first
night’s accommodation. In case of no-show at the hotel during the reserved period, the value of one night’s accommodation will be charged and the remainder of the reserved period will be automatically cancelled.
REFUND TERMS
Requests for reimbursement, because of the total or partial non-use of tourist services, must be accompanied by a written confirmation from the hotel. This confirmation does not guarantee a refund for unused services. It will only be honoured if the hotel accepts the refund. For reimbursement of advance payments for guaranteed or prepaid reservations. The maximum term for reimbursement of advances is 90 days from the moment of acceptance of the free cancellation request.
ARRIVAL AND DEPARTURE
Accommodation in the rooms can be done starting at 14:00
The room will be vacated on the day of departure by 12:00
Receiving the room earlier, but also releasing it later than the times mentioned above is possible on request, depending on availability, and any additional costs for these services are available at the reception.
QUIET HOURS
Keep quiet between 11:00 p.m. and 08:00 a.m., which is considered a rest period (music is allowed until 11:00 p.m.). As the comfort of every tourist is important to us, please respect the rest hours. If for objective reasons you arrive after 23:00 please keep quiet.
PETS
Pets are not allowed at Alma Health & Spa Retreat.
SMOKING
Smoking is not permitted in the rooms or inside the property.
COMPLAINTS
Complaints regarding the quality of tourist services provided will be made on the spot, throughout the duration of the tourists’ stay in the hotel. Complaints after the end of the stay will not be considered. Complaints regarding damage caused by theft, destruction of goods brought by the customer must be brought to the attention of the administrator within one hour at the latest from the date the event was discovered.
PERSONAL DATA PROCESSING (GDPR)
The processing of personal data is based on and in accordance with the legal provisions in force. We consider ensuring the right to the protection of personal data to be a fundamental commitment, therefore we will dedicate all the necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (General Data Protection Regulation or GDPR), as well as with any other legislation applicable on the territory of Romania.
As one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services. We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In case of any such changes, please check the content of this Privacy Policy periodically. More information about the processing of personal data can be found in Privacy Terms.
FINAL TERMS
We consider that our guests, at the time of their stay, have read and accepted the terms and conditions mentioned above.
